Last updated: 17-01-2026

At Ecommercean, customer satisfaction is our priority.

1. Eligibility for Refund

Refunds are applicable if:

• The product is damaged or defective
• The wrong product is delivered
• The product is missing from the order

Refund requests must be raised within 7 days of delivery.

2. Non-Refundable Items

• Used or damaged products due to customer handling
• Products returned without original packaging
• Clearance or sale items (unless damaged)

3. Refund Process

• Contact us at support@ecommercean.com
• Provide order ID and supporting images/videos
• Approved refunds will be processed within 7–10 business days to the original payment method

4. Cancellation Policy

• Orders can be cancelled before shipment
• Once shipped, cancellation is not possible